General Information
A: You can easily check the status of your order by following these steps:
Log in to your account on our website.
Go to My Account > Orders.
Find the order you want to track, and you’ll see its current status (e.g., Pending, Processing, Completed).
Click View for more details, including shipping information and tracking numbers if available.
If you placed an order as a guest, you can track it using the order confirmation email and the Track Order link.
Please place the order on the web store only.
Products and Services
Yes, paying by credit card on our website is completely safe. We use secure payment gateways with SSL encryption to protect your personal and financial information. Your payment details are never stored on our servers, and all transactions are monitored for fraud protection.
We accept payments via FPS, Visa, Mastercard, UnionPay, Alipay, WeChat Pay, Apple Pay, and Google Pay.
For deliveries via SF Express, we offer “shipping fee collect” (到付) option. This means the freight charge is paid by you when the parcel arrives—SF Express will collect the shipping fee from you at delivery and later settle it with the sender.